Returns and Refund Policy
At Reco Max, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our Return Policy for details on returns and exchanges.
30-Day Risk-Free Trial
We're confident you'll love your Reco Max Recovery Boots. That's why every purchase is backed by our 30-Day Risk-Free Trial.
If you're not completely satisfied for any reason, simply contact us within 30 days of receiving your order to request a return and receive a full refund.
To qualify for our 30-Day Risk-Free Trial:
• Your return request must be submitted within 30 days of delivery.
• The boots may be used during the trial period but must be returned in clean, undamaged condition with all original accessories, packaging, and the carry bag included.
• Products that are damaged due to misuse, abuse, improper care, or unauthorised modifications are not eligible for a refund.
• Customers are responsible for return shipping costs unless the product is faulty, damaged on arrival, or incorrectly supplied.
Once we receive and inspect your returned item, we'll process your refund to your original payment method. Refunds are typically issued within 5–10 business days, depending on your bank or payment provider.
Eligibility for Returns
Return requests must be initiated 7 days prior to delivery.
Products must be unused, in their original condition, and with all original packaging and tags.
Certain items, such as custom or personalized products, may not be eligible for returns. Please check the product description for details.
Return Process
Contact our customer service team at support@recomaxofficial.com to initiate a return. Provide your order number and reason for the return.
Our team will provide you with a return authorization number and shipping instructions.
Pack the item securely in its original packaging and include the return authorization number.
Ship the package using a trackable method. Customers are responsible for return shipping costs unless the item was defective or incorrect.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Approved refunds will be processed within 7 business days and credited to your original payment method.
Shipping costs are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect item).
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will arrange for a replacement or refund at no additional cost.
Warranty Policy
At Reco Max, we guarantee our products to be free from manufacturing defects. If you encounter a manufacturing issue with a Reco Max product purchased through our website, we will repair or replace it at our discretion.
Please note that our warranty does not cover damage caused by:
- Misuse, accidents, or neglect.
- Unauthorized repairs or alterations that are not done by Reco Max.
- Normal wear and tear, including natural degradation of materials over time.
If your product is damaged due to misuse, our customer service team will assess the damage and may offer repair solutions. In cases where repair is not possible, we may provide a one-time courtesy discount on a replacement product
To make a warranty claim, contact us via email at support@recomaxofficial.com. Include your order number, photos of the issue, and a detailed description of the problem. The more information you provide, the better we can assist you.
Thank you for choosing Reco Max. Your satisfaction is our priority, and we are here to ensure you have the best possible experience with our products