Returns and Refund Policy

At Reco Max, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our Return Policy for details on returns and exchanges.

Eligibility for Returns

Return requests must be initiated 7 days prior to delivery.

Products must be unused, in their original condition, and with all original packaging and tags.

Certain items, such as custom or personalized products, may not be eligible for returns. Please check the product description for details.

Return Process

Contact our customer service team at support@recomaxofficial.com to initiate a return. Provide your order number and reason for the return.

Our team will provide you with a return authorization number and shipping instructions.

Pack the item securely in its original packaging and include the return authorization number.

Ship the package using a trackable method. Customers are responsible for return shipping costs unless the item was defective or incorrect.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

Approved refunds will be processed within 7 business days and credited to your original payment method.

Shipping costs are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect item).

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will arrange for a replacement or refund at no additional cost.

Warranty Policy

At Reco Max, we guarantee our products to be free from manufacturing defects. If you encounter a manufacturing issue with a Reco Max product purchased through our website, we will repair or replace it at our discretion.

Please note that our warranty does not cover damage caused by:

• Misuse, accidents, or neglect.
• Unauthorized repairs or alterations that are not done by Reco Max.
• Normal wear and tear, including natural degradation of materials over time.

If your product is damaged due to misuse, our customer service team will assess the damage and may offer repair solutions. In cases where repair is not possible, we may provide a one-time courtesy discount on a replacement product

To make a warranty claim, contact us via email at support@recomaxofficial.com. Include your order number, photos of the issue, and a detailed description of the problem. The more information you provide, the better we can assist you.

Thank you for choosing Reco Max. Your satisfaction is our priority, and we are here to ensure you have the best possible experience with our products